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TERMS AND CONDITIONS

Welcome to www.instantsmiles.com.au

By browsing and/or purchasing any of the products on this website offered by Instant Smiles you accept and agree to be bound to the following Terms and Conditions (Terms of Use) stated. If you choose to not agree with these Terms of Use, you may no longer continue the use of this website or purchase any of our products.

If you need to contact a Instant Smiles representative please fill out the form on the Contact Us section of our website or otherwise email customersupport@instantsmiles.com.au

Shipping & Payment

Instant Smiles only accepts orders within Australia . We currently post via the following methods using Australian Post.

Standard Shipping  2 to 8 business days. 

All orders will be dispatched within 1-5 business days after received payment.  Once handed over to the postal service, Instant Smiles is not liable for orders taking longer than expected.

Please note: Australia Post or our warehouse do not operate weekends or public holidays. If you place your order on a Friday, your products will be sent the following Monday.

Returns, Money-back Guarantee 

Instant Smiles offers a refund within 30 days of receipt, if you are not satisfied with your result. If you need to return an order for any reason, you must first send an email to customersupport@instantsmiles.com.au and describe the problem. Please note a valid return tracking number needs to be provided within 30 days of receipt. This refund is only available if all the items of the order are returned, including all empty gel syringes. Partial returns will not be accepted. If subsequent orders are made after the initial order, a refund will not be available. Subsequent subscription orders do not qualify for our guarantee. Instant Smiles do not cover any shipping costs on returns or exchanges. Please make sure that the shipping address you enter is correct, as we will not be responsible for any lost packages.

It can take 2-10 business days until your refund is back to the original form of payment, depending on your credit card and bank. A confirmation email will be sent to you as soon as the exchange has been processed.

Please refer to Results Disclaimer below for instances where our products may or will not give the desired results.

Kindly note that we do not offer returns or refunds on our Whitening Toothpaste.

Lost Parcels

Please make sure that you have entered a correct and complete shipping address as Instant Smiles is not responsible for any lost orders when shipping details are missing or are incorrect.

Instant Smiles send all orders within Australia with signature required upon delivery for security reasons. However, customers with a MyPost account can request delivery with Safe Drop via their MyPost app. This means that the customer authorises the delivery driver to leave the parcel in a “safe place” on the premises without a signature required.

Australia Post take every care to make sure that your Safe Drop delivery is left in a safe, secure, weather-proof location. If you haven’t received your item as expected and you’re concerned it's missing or has been stolen, please check:

• with other members of the household
• in other locations around the front of your property
• if you’ve received a card, SMS or email notifying you that it’s been delivered to your local Post Office
• missing mail items for more information.
• Under the Safe Drop terms of use, Australia Post or Instant Smiles can’t be held liable when a Safe Drop has been approved for a delivery which is subsequently damaged or goes missing.

Terms of Product Use and Cautions

This website is an online store for speciality beauty and oral products only, and does not serve as a substitute for professional medical advice. Instant Smiles  does not manufacture any of the products on this website, solely distribute them. We advise you to consult your dentist, doctor, physician or health care practitioner before purchasing any of our products to confirm you have healthy teeth and gums and are suitable for teeth whitening. Also if you have questions or concerns regarding the viable treatment of any medical condition. Instant Smiles cannot provide you this type of information.

Instant Smiles are not liable for any complications, side effects, or unexpected results that may occur from using the products.

IF YOU ARE IN NEED OF MEDICAL ATTENTION, CALL 000 OR YOUR PHYSICIAN IMMEDIATELY.

Keep out of reach of young children. Teeth Whitening Kit, Gel Pack and Whitening Pen are not intended for use for people under the age of 18. Whitening toothpaste are not intended for use for people under the age of 12. Products should not be used if pregnant or breastfeeding, have gum problems or have recently had an oral operation. Not recommended for people with amalgam fillings. Use of Teeth Whitening Kit, Gel Pack or Whitening Pen for periods of more than 14 consecutive days is to be under the supervision of a dentist only. If irritation (such as redness, swelling, soreness) of the gums or the mouth occurs, discontinue use and consult a dentist. Do not swallow whitening gel or toothpaste. Avoid direct contact of the whitening gel with gums. Avoid contact with the eye. Instant Smiles products are not a substitute for regular dental care.

Please note: It is the user’s responsibility to ensure that you are not allergic to any of the ingredients before using any of our products.

Instant Smiles Product Ingredients

By placing an order through our website you are agreeing that you have accept and understood the following ingredients and that Instant Smiles will not be responsible if any side effects occur.

Instant SmilesTeeth Whitening Gel: 
Aqua, Propylene glycol, Glycerol, Hydrogen Peroxide (6%), Carbomer, Carboxymethyl, EDTA, Poly vinylpyrrolidone, Menthol.

Instant Smiles  Whitening Toothpaste: 
Purified water, Xylitol, Diatomite diatomaceous earth, Baking soda, Activated charcoal, Tea tree oil, Organic coconut oil, Xanthan gum. Citric acid, Peppermint oil, Natural flavours.

Results Disclaimer

When using the product, the whitening effects and results vary between individuals and may fade over time, depending on the number of applications, the duration of time the product been in use, or different structure on the teeth. Teeth whitening products may not whiten dental work (crowns, veneers, cavities, bridges, etc.).

Please note our products will not work due to the following;
• Imperfections in the tooth enamel
• Discoloration due to thin enamel
• Tooth decay or infection
• Discoloration caused by metal amalgam fillings
• Staining from certain antibiotics
• Discoloration due to tooth trauma

Copyright

All information appearing on the website including design, logos, text, images, graphics, audio clips and all software is owned by Instant Smiles or its suppliers and is protected by international copyright and trademark laws. ALL RIGHTS RESERVED. It is strictly prohibited to use any of the materials on this website without the prior written permission of Instant Smiles.

 

 

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