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Frequently Asked Questions


We offer Free standard shipping via Australia Post normally delivered between 3-8 business days pending on your location. For those that want it NOW we do offer the option of express shipping 1-5 business days for a flat rate of $7.95.

Please note this may vary due to delays are expected with the current Covid-19 situation.

We accept the following secure payment methods and cards:

.PayPal

.Visa Card

. Master card

.Apple Pay

.Google Pay

.After Pay

.Zip Pay

If you are unsatisfied with our products for any reason, you may request a full refund within 30 days of the purchase date. Refunds are only valid 30 days from the original purchase date and with proof of purchase.

A full refund will be processed on your method of payment typically within 3-5 business days. Shipping costs are non-refundable.

For best results, we ask that you try our products for at least 2 weeks. If you have any issues while whitening or questions we recommend contacting one of our smile experts for assistance.. If you need to return an item for any reason, you must first send an email to our customer service team at customersupport@instantsmiles.com.au and describe the problem. Partial returns will not be accepted. We do not cover any shipping costs on returns or exchanges.

For further details on our money-back guarantee please see our terms and conditions

Kindly note that we do not offer returns or refunds on our Whitening Toothpaste

The Instant Smiles Teeth Whitening Kit is a home teeth whitening solution, designed to whiten and brighten teeth without pain or sensitivity.

The Kit uses a 6% Hydrogen Peroxide Formula to dissolve stains, strengthen teeth. Our LED Light speeds up the process, producing results in just 10 minutes. With daily use, old stains and discolouration will break down and your teeth will look whiter and brighter.

Each Kit comes complete with an LED Light and Mouth Tray, Shade Guide, and 3 Gel Syringes for a total of 6 applications.

The Mouth Tray is a one-size-fits-all design, so getting started is as simple as attaching the Mouth Tray to the LED Light. Apply ¼ of the gel to the top and ¼ to the bottom of the Mouth Tray to whiten both top and bottom teeth.

Pop the device in, press the button, and the whitening process begins. The LED Light includes a built-in 10 minute timer that will automatically turn off at the end of your application. Spit and rinse, and repeat over 6 consecutive days for the best results.

Most customers see a noticable difference after the second treatment, we recommend 2 x 10minute treatments one after another to get started and then 1 x 10min treatment per day for the next 4 days.

Our New Design LED Activator will automatically turn off after the 10min treatment.

After your first 6 day treatment results can last between 3-4 weeks. For longer lasting results, try to limit your intake of any dark foods or drinks that stain teeth. This includes coffee and tea, wine, pasta and curry sauces, and even some fruits and berries.

To keep your teeth white and bright, we recommend you use our Instant Smiles Gel refills every two weeks to maintain results.

We have a subscription option on checkout which will allow your refills to just turn up either 2,3 or 4 weekly or whatever option you prefer.

Yes, teeth whitening is safe. When conducted properly, teeth whitening is an effective way to remove stains from your teeth and enhance your smile.

No, unfortunately our Teeth Whitening Kit only whitens natural teeth. Veneers aren’t designed to be whitened and require special maintenance from your dentist. This also includes caps, crowns, fillings, bridges and dentures.

Yes, The Instant Smiles Teeth Whitening Kit whitens crooked teeth. To achieve the best results, apply a small portion of Gel to your finger and rub into any hard to reach places before applying to the Mouth Tray. For maintaining results on crooked teeth, consider our Teeth Whitening Pen for easier applications.

We recommend waiting until your braces are removed before using the Teeth Whitening Kit to avoid uneven whitening. You may be able to use the Kit with a retainer, but this will depend on the sort of retainer you have. It’s best to speak to your dentist before use. As an alternative, consider our Day & Night Toothpaste to gradually whiten teeth.

Our Gel Refills include 3 additional Gel Syringes, to resupply your Teeth Whitening Kit and help maintain or improve your results. Depending on your consumption of dark foods, everyday stains may start to creep back in after your initial treatment. By keeping your Kit stocked with Gel Refills you’ll ensure that your teeth stay whiter and brighter for longer.

Yes, you can brush and floss your teeth as per normal when using our products. The only thing we recommend is to use a toothpaste that does not contain fluoride just before treatment, as it can leave a thin layer on the surface of the teeth which in some cases can minimise the whitening result. Our natural Whitening Toothpaste does not contain fluoride and is also great to keep your smile white and bright in between treatments. If you are not interested in our toothpaste, it is fine to just brush your teeth with water to remove any build up on the surface of your teeth before each whitening treatment. Do not brush your teeth straight after your whitening treatment as this could cause temporary sensitivity to hot or cold foods.

The active ingredient in our whitening formula penetrates the enamel to reach and break down the discoloured molecules on your teeth. By using our innovative accelerator LED Light, which has the same blue spectrum as dentists use, the formula is activated to increase oxidisation. This speeds up the whitening process and allows the formula to remove the deepest of stains, leaving a longer lasting white smile.

Our products do not cause sensitivity to healthy teeth and gums. We do not recommend using our products if you already have sensitive teeth as there might be an underlying issue causing the sensitivity. In healthy teeth, enamel protects the underlying layer of dentin, which is softer than enamel. The tooth roots are protected by gums. If the enamel is worn down or if the gum line has receded, then the dentin becomes exposed which can trigger pain in sensitive teeth.


Unfortunately, we do not recommend using our products while pregnant or breastfeeding.

There are three causes of teeth discolouration which our products can be used on, the main one and easiest to remove are surface stains, these are typically caused by tobacco use or by regularly drinking coffee and tea, wine or other coloured beverages such as coca-cola.

Stains can also work through the exterior of the tooth and accumulate within the tooth enamel. Excessive fluoride use has been associated with this type of staining, especially in children. This type of stain is trickier to remove, but it can certainly be done.

The third type of staining which is the hardest to remove is age related, normally this is a combination of surface stains and staining of the enamel. This combination of staining can certainly be removed, although the results can vary depending on the thickness of the individual’s enamel. As we age the core tissue of your teeth, the dentin, naturally yellows over time. The enamel that covers the tooth becomes thinner due to abrasion, allowing the dentin to show through. The thinner the enamel is, the more stained the teeth appear.

Our Whitening Pen has the same ingredients as the gel syringes in the Whitening Kit and is an easy way to maintain your white smile, perfect to keep in your bag, for travelling and touch ups on the go. You can use the Whitening Pen either with or without the LED Light. For extra intensity and quicker result, use the mouth tray and LED Light after applying the gel directly on your teeth.

The Main ingredients in our formula are:

Hydrogen Peroxide (Key Whitening Ingredient ) Carbomer ( Key Whitening Ingredient) Glycerol ( Light Activator) Deionized Water ( Desensitizer)

Full Ingredients

Propylene Glycol, Hydrogen Peroxide, Glycerol, Deionized Water, Carbonmer, Carboxymethylcelluclose Sodium, Polyvinylprrolidone,Menthol, Triethanolamine.

Full Ingredients PAP Formula

Sorbitol, Water, Phthalimidoperoxycaproic Acid, Propylene Glycol, Glycerin, Potassium Nitrate, PEG-8, Hydroxyapatite, Cellulose Gum, Hydroxyethylcellulose, Xanthan Gum, Flavour, Sodium Saccharin, Methylparaben, Sodium Bicarbonate, Aloe Barbadensis (Aloe Vera) Leaf Extract, Chamomilla Recutita Flower (Chamomile) Extract, Punica Granatum Seed (Pomegranate) Extract, Propylparaben

Sorbital, Water, Hydrated silica, Bamboo Charcoal, Lauryl sodium sulfate, Polyethylene Glycerol, Cellulose gum, Pepper Mint, Carbon, Sodium Saccharin, Sodium Hydroxide, Sodium benzoate

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